Frequently Asked Questions
Everything you need to know about your Marin Bikes adventure.
How are Marin bikes shipped?
All bikes are meticulously packed and shipped 85% assembled. For safety and performance, we recommend final assembly and tuning be completed by a professional bicycle mechanic.
What is your return policy for bicycles and gear?
We offer a 30-day return window for unused items in their original packaging. Please note that bicycles must be in unridden condition to qualify for a full refund.
Do Marin bikes come with a warranty?
Yes, all Marin frames are covered by a limited lifetime warranty against manufacturing defects, while components and suspension forks are covered by their respective manufacturers' warranties.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number to monitor your shipment's progress via our carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm to help you get on the trails sooner.
How do I find the correct frame size for me?
Each bike model page includes a detailed size chart based on rider height and inseam. If you are between sizes, we recommend contacting our support team for a personalized fit consultation.